Draft for review · Effective date: [[OWNER-CONFIRM: effective date at launch]]
Journal and general contacts
Reach the journals and desk by email:
- JAISI — jaisi@aiagepress.com
- JLAIS — jlais@aiagepress.com
- General enquiries — [[OWNER-CONFIRM: general contact mailbox — suggestion contact@aiagepress.com]]
Postal address: [[OWNER-CONFIRM: registered address]].
Grievance redressal
Consistent with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the press names a Grievance Officer and commits to firm timelines.
- Grievance Officer — [[OWNER-CONFIRM: officer name & designation]]
- Email — [[OWNER-CONFIRM: grievance mailbox — suggestion grievance@aiagepress.com]]
We acknowledge every grievance within 48 hours and aim to resolve it within 30 days. If you are not satisfied with the officer's response, the matter is escalated to the founder's desk.
Payment disputes
For a failed or duplicate Razorpay transaction, email the Grievance Officer with your transaction ID, the date, and the amount. Verified failed or duplicate charges are refunded in line with our Cancellations & refunds policy.
Response times
| Type | Target |
|---|---|
| General enquiry | Within 1 business day |
| Complaint acknowledgement | Within 48 hours |
| Grievance resolution | Within 30 days |