Draft for review · Effective date: [[OWNER-CONFIRM: effective date at launch]]
Nature of our services
AI Age Press provides digital scholarly services. Nothing is physically shipped, so there is no courier, tracking, or delivery address involved. If printed books are introduced later, a separate shipping policy will be published [[OWNER-CONFIRM: separate print shipping policy at books launch]].
What delivery means, per service
Delivery is complete when the digital outcome is made available:
- Journal article — delivery is the publication of the Version of Record on journals.aiagepress.com, with a DOI [[OWNER-CONFIRM: DOI / Crossref status]] and distribution to indexing services;
- Certificate — an e-certificate is sent to your registered email within [[OWNER-CONFIRM: certificate issue window — N days]] of completing the qualifying activity;
- Workshops, FDPs, and courses — access details (joining links or logins) are emailed to your registered address before the start date;
- News and opportunities — content is delivered simply by being published free to read on news.aiagepress.com.
Timelines
For journal articles, the typical production timeline after acceptance is [[OWNER-CONFIRM: production window after acceptance — precedent ~30 days]], after which the Version of Record is published. Program and course access is delivered ahead of each start date. Timelines are targets and can be affected by the factors noted below.
Non-delivery and support
If you have paid for a service and have not received the expected digital delivery, email us with your name, the service, and the transaction details. We respond within 48 hours and will either deliver the outcome or resolve the issue, including a refund where appropriate under our Cancellations & refunds policy.
Force majeure
Some delivery steps depend on third parties — platform hosting, the OJS and WordPress systems, the payment gateway, and upstream indexers and DOI registries. Delays caused by outages or events beyond our reasonable control are outside our liability, though we will always work to deliver as soon as service is restored.
Grievance
If a delivery concern is not resolved to your satisfaction, escalate it through the Grievance Officer and timelines set out on our Contact & grievance page.